Call center opens at Borla Facility

Published February 26, 2013 in TriCities.com

A new call call center in Johnson City, Tenn. will employ 100 people. The Festiva Hospitality Group is investing $1.1 million in the project, according to a release from the Tennessee Department of Economic and community Development.

“We are thankful for Festiva Hospitality Group’s decision to locate in Johnson City and the investment in our state and its citizens,” Gov. Bill Haslam said. “I’m certain the company will find a welcoming home in Tennessee and the Tri-Cities area as we continue our work to make Tennessee the No. 1 location in the Southeast for high quality jobs.”

The Asheville, N.C.-based vacation ownership company is owned by Festiva Adventure Group and employs approximately 900 people worldwide. The new inbound/outbound call center is housed in the Borla facility at 500 Borla Drive in south Johnson City. Festiva manages and operates a wide array of resorts throughout the United States and Caribbean, as well as a fleet of luxury yachts.

“Festiva Hospitality Group is another great addition to the state,” Commissioner Bill Hagerty said. “In this globally competitive economic environment, Tennessee’s business-friendly reputation continues to be an attractive choice for companies. I am pleased Festiva recognizes this and has chosen to include our state in its path to success.”

Festiva cited the metro area’s strong labor pool and the willingness of state and local officials to help establish operations successfully as primary keys to its decision to locate in Johnson City.

“This community has long embraced call centers,” said Mike Ross, Festiva director of marketing. “So when the opportunity came to find a home that would support growth, Johnson City was an easy decision.”

Festiva is currently seeking qualified candidates to help expand their Johnson City operations. Interested candidates should contact Mike Ross at mross@festiva.travel.

“It has been wonderful to work with Mr. Ross and Festiva Hospitality Group in bringing new jobs to our region,” said Tom Anderson, Carter County Tomorrow president. “Through collaborative efforts and multi-jurisdictional cooperation, Mitch Miller of Washington County Economic Development Council, Alicia Summers with the state of Tennessee, and Carter County Tomorrow have worked together for a common solution for job creation.”

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